We will refund the full price you paid for the Products, using the same method you used to pay for them, within 30 days of our receiving the Products. No exchanges can be made via the fulfilment centre (this is because we cannot guarantee stock levels due to expected high turnover of styles)

If Products are returned to our fulfilment centre, you should obtain proof of postage from the Post Office. Any claims for lost items will not be accepted if proof of postage has not been obtained.

Reasonable Care

If you want to return or exchange your products, you must take reasonable care of them and they should be returned to us in a re-saleable condition, which means that:

If you fail to take reasonable care of the Products before returning them to us, you may have to compensate us.

Unfortunately we can’t stop an order once it’s been confirmed by us. If you change your mind about your order after this point you can return the Products to in accordance with this returns policy.

This returns policy does not affect your statutory rights in respect of defective Products.

Risk and Title

The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you at the time of delivery or (if later) when we receive full payment of all sums due in respect of the Products, including delivery charges.

Your Information

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing.

Our Liability

We make every effort to display as accurately as possible the colours of the Products that appear on our site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the Product on delivery.

In the event of a fault in our Products notified to us within a reasonable time after delivery we will (subject to confirmation of the fault), exchange the Products or refund you in full but shall not have any other liability.

This does not affect your statutory rights.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute (whether or not involving New Look employees), or acts of local or central Government or other competent authorities. This does not affect your statutory rights.

Entire Agreement

These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of Products. No other terms or conditions will form part of the Contract, unless agreed by us in writing and signed by an authorised New Look employee.

Our Right To Vary These Terms And Conditions

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order Products from us.

Law And Jurisdiction

This website, any content contained herein and any contract brought into being as a result of useage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

These terms and conditions do not affect your legal rights. 

Site Availabilty

If the need arises, we may suspend access to our site, or close it indefinitely. We will not be liable if for any reason our site is unavailable at any time or for any period.

Viruses, Hacking and Other Offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to Our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with applicable local, national or international law, regulation and good industry practice.

Variations

We may revise these Terms of Use at any time by amending this page. You should check this page from time to time to take notice of any changes we make.

Severability

If any of these Terms of Use is held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.

Complaints

At newlook.co.uk we aim to delight our customers at all times. However, if you are unhappy about any aspect of our site or the service you receive from us and would like to make a complaint, please contact Customer Services.

Direct Marketing

If you prefer not to receive promotional or marketing information from New Look, please ensure that you un-tick the appropriate box as you go through the registration process.

Alternatively, you can opt-out of receiving promotional or marketing information at any time by emailing us at webcustomerservices@newlook.co.uk quoting your full name, address and postcode; or by writing to: New Look, Mercery Road, Weymouth, Dorset DT3 5HJ.

Please remember to include your name, address and postcode along with any correspondence reference you may have.

Unsubscribing from Newsletters

If you wish to unsubscribe from our newsletter contact list, you should e-mail us at webcustomerservices@newlook.co.uk with the word "unsubscribe" in the subject line.

Protecting Your Information

Our site uses up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software. We may vary this in the future if we feel you will benefit from greater security whilst using our site.

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our site.

Cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies to keep track of your current shopping session, to personalize your experience and to store items in your shopping bag.

Most browsers allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. However, if you do not accept cookies your user experience on our site may be affected and you will be unable to purchase products from our site.

Disclosure of Your Information

We will not disclose your information to any third party except under the following limited circumstances.

We may disclose your personal information to our service providers who operate elements of our web site service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution, and business partners who provide delivery fulfilment services. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of the Act.

We may also disclose your personal information to our subsidiaries and affiliated companies and any successors in title to our business.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure.

If you believe your details are incorrect you can amend your details by logging onto your ‘My Account’ on the website.

Third Party Services

We may from time to time make available through our site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them direct. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access To Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can exercise this right at any time by contacting us at webcustomerservices@newlook.co.uk

Changes To Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

If you have any questions, comments or requests regarding this Privacy Policy, we will be happy to answer them. Please contact Customer Services.

1. This free prize draw is open to all UK residents aged 16 or over except for employees of New Look Retailers, their families, agencies or any other company directly connected with the administration of this promotion, who complete registration instore or on the www.newlook.com website.
2. No purchase is necessary to enter.
3. Registration completion is based on the following information being provided: full name, and e-mail address.
4. Emailed confirmation of registration will ensure automatic entry into the monthly prize draw. Should the registration be cancelled any time during the stated promotional period, the entry will be removed from the prize draw.
5. Only one entry per person.
6. Third party registrations will not be accepted.
7. The draw will be made monthly on the last working day of each month.
8. There is one monthly prize of £100 New Look Gift Card to be won.
9. The winner will be drawn independently and at random from all valid entries received and will be notified by email within 72 hours of the actual draw date.
10. No alternative prize is available and the prize is not transferable.
11. First names and cities of winners are available for 30 days after the end of the campaign period. Please send a stamped address envelope to “Monthly Email Winners” New Look Retailers Ltd, 45 Mortimer Street, London, W1W 8HJ, United Kingdom.
12. By entering the free prize draw, entrants agree to be bound by the rules and by any other requirements set out in promotional material.

1. Activated Gift Cards can be used as full or part payment of any goods at New Look stores throughout the UK and online at newlook.com 2. The New Look Gift Card is not a credit, charge or cheque guarantee card and cannot be exchanged for cash or gift vouchers. 3. Please retain New Look Gift Cards as the balance can be topped-up. The minimum amount required to top-up a New Look Gift Card is £1 and the maximum Gift Card limit is £250. 4. New Look Gift Cards remain active for 18 consecutive months after your last purchase, top-up or balance check. After this time, the Gift Card will expire and any remaining balance will be removed without notice. 5. New Look Gift Card balance may be checked in store, online at newlook.com or by phoning Customer Services on 0500 454 094. 6. To protect your New Look Gift Card against loss, theft and damage, register your details online at newlook.com or telephone Customer Services on 0500 454 094. 7. Refunds will be issued in accordance with New Look’s standard policy. 8. New Look cannot accept responsibility for: (i) unauthorised use of this Gift Card; or (ii) non-registered Gift Cards which are lost, stolen or damaged. 9. New Look Gift Cards are not for re-sale. 10. New Look reserves the right to add or amend these terms and conditions and/or discontinue the card at any time. Customers will be notified in advance via instore displays and the New Look website. 11. Your statutory rights are not affected. Promoter is New Look Retailers Ltd, Mercery Road, Weymouth, Dorset, DT3 5HJ.

Loyalty Card Terms & Conditions

Please keep these Terms and Conditions for future reference. Current Terms and conditions can be found at newlookfashionrewards.com. Please check regularly for any changes.   

Any reference in these terms to “you” or “your” refers to the named applicant who has applied to join the Fashion Rewards scheme and “we and “us” refers to New Look Retailers Limited (the Promoter of this scheme).

Fashion Rewards Scheme

• The New Look Fashion Rewards Scheme is valid for online sales at newlook.com and in all participating New Look stores, initially within the Greater Manchester region. See below for full list of participating stores.
• The card is not a cheque guarantee, debit or credit card. You can use it in accordance with the terms and conditions of the New Look Fashion Rewards scheme.
• The card remains the property of the Promoter and must be returned on request.
• The card is personal to you and only one card is permitted on each account. The card and any reward points accumulated on it are not transferable. Applicants must be UK residents and be 16 years of age or older. We reserve the right to verify the age of applicants.
• We can take any action we consider appropriate if we have reason to believe that you are abusing the scheme, including cancelling your membership of the scheme or withholding or cancelling reward points previously credited to your account.
• We reserve the right to cancel or withdraw the Fashion Rewards scheme at any time. We will do this by posting notice on the newlookfashionrewards.com website. We may also withdraw or suspend any individual card without reason at any time.
• We reserve the right to change the terms and conditions of the scheme at any time and any revised terms and conditions will be available on newlookfashionrewards.com. The published terms and conditions on our website will always replace any previous terms and conditions issued or published by us, including these terms.
• Terms and conditions for the use of Fashion Rewards community can be found on the newlookfashionrewards.com website.

DATA PROTECTION.  Where you have consented, we will use your details from the application form, plus details on how you use your New Look Fashion Rewards card and what you buy in New Look stores or online at newlook.com, to:

• Help manage this Fashion Rewards scheme and improve the way we run it
• Understand our customers' shopping habits to improve our service
• Unless you indicate otherwise, contact you with relevant offers and information about products and services of interest to you.

We will share your details with businesses that process Fashion Rewards card information on our behalf (e.g. printers, mailing houses, website developers and data processors).

Earning Fashion Reward Points

• You will receive Fashion Rewards points on all qualifying purchases from newlook.com and participating New Look stores.
• Qualifying purchases exclude the purchase of New Look gift cards and vouchers, E-Top-Ups, and payment of any outstanding balances on a New Look Store Card.
• You must present your Fashion Rewards Card at the till point in-store at each transaction. Points cannot be added at a later date. Fashion Rewards points awarded for purchases on newlook.com will be added to your account when the transaction is processed.
• Fashion Rewards points will normally be added within 24 hours of your transaction but times cannot be guaranteed.
• From time to time we will offer Bonus Rewards points; these will be earned at the level stated in and on the terms set out in the promotion.
• You must spend at least £1 in a single transaction for the transaction to qualify for Fashion Rewards points. Two points will be awarded for every £1 that is spent. Any spend will be rounded down to the nearest £ and no points will be awarded (e.g. if you spend £5.99, then points will be awarded on £5.00 only and you would be eligible for 10 points). This can be altered at any time at the discretion of New Look Retailers Limited.
• The Fashion Rewards scheme is only for personal and consumer use. Fashion Rewards points and vouchers cannot be transferred, sold or in any way traded. 
• We reserve the right to cancel or adjust Fashion Rewards points awarded if the relevant products to which such award relates are returned for any reason and a refund of the purchase price is given or if the relevant products are exchanged for other products, unless such exchange is for products with an equivalent points value. Where the relevant products are exchanged for products of a lower points value we may adjust the balance of points between those originally collected and those collected in respect of the replacement products.
• We reserve the right to alter the number of points you collect on products and services included in the scheme. We'll let you know through the newlookfashionrewards.com website.
• It is your responsibility to notify us of any change of address or other personal details to ensure that Fashion Rewards points and vouchers are allocated correctly.

Redeeming Fashion Rewards

• Fashion Rewards, in the form of Fashion Rewards vouchers will normally be sent out by email or mail if you have accumulated a total of at least 300 points by the end of each collecting period. Details of the relevant collecting period dates are available on newlookfashionrewards.com.  Fashion Rewards vouchers will normally be issued monthly.
• The level of Fashion Rewards vouchers given by us will be based on the number of points that you have collected in-store or on newlook.com on the final day of a collecting period. Points over and above the Fashion Rewards voucher will be carried over to the next collecting period. The current levels are multiples of 300 points. We reserve the right to vary the rate at any time.
• If you do not reach the minimum number of points needed to qualify for a reward by the end of the collecting period, you will have your points total 'carried over' to the next collecting period.
• Full terms and conditions for redeeming the Fashion Rewards vouchers or any other promotional voucher will be issued with the vouchers.
• Fashion Rewards vouchers may be redeemed in participating New Look stores or on newlook.com.
• You may not redeem reward vouchers against purchases of New Look gift cards and vouchers, E-Top-Ups, and payment of any outstanding balances on a New Look Store Card.
• You can only redeem Fashion Rewards vouchers against a purchase equal to or higher than the value of the voucher. No change will be given on purchases made using Fashion Rewards vouchers and there is no cash alternative. Credit notes will be issued for refunds on purchases made using Fashion Rewards vouchers.
• The current redemption value of points is one point equals one pence. We reserve the right to vary the rate at any time.

New Look Fashion Reward points can currently be earned and redeemed ONLY in the New Look stores in the following locations:

The Promoter of this Fashion Rewards scheme is New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ. Registered number 1618428.

Student Discount Ts & Cs

• The discount entitles a student cardholder to a saving of 10% on a single transaction of full price and/or promotional items only (offer excludes Giles, Limited Edition and IDOL collections and permanently reduced items).
• This discount is valid in all New Look stores in U.K. and R.O.I. It is not valid for items purchased on newlook.com.
• A current valid student card must be shown at time of purchase. A valid student card is a card that clearly identifies the holder as being a student of further or higher education aged 16+. If the card has a photo it must match the customer and if there is a date it must not have expired.
• Valid Student ID includes ‘NUS extra’ and ‘ISIC’ cards, cards issued by ‘Student Discounts’ (including the NatwestStudent 16–25 Railcard) and ID from any individual Further or Higher Educational Institutions.
• The discount cannot be used to purchase New Look Gift Vouchers, New Look Gift Cards or E-Top Up vouchers.
• The discount cannot be used towards payment of any outstanding balance on a New Look Storecard.
• The discount cannot be used in conjunction with any press, magazine, discount (including New Look staff discount card), or any other promotion (including New Look Store Card and New Look Fashion Rewards).
• New Look reserve the right to refuse any ID that they deem invalid or fraudulent – photocopied, defaced or expired student cards will not be accepted.
• This offer may be withdrawn at any time at New Look’s discretion.
• The return value of the item(s) purchased using this discount shall be the applicable return value under NewLook’s return policy less the percentage discount obtained.
• Your statutory rights as a consumer are not affected.

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ.

Registered No. 1618428

FROM 12TH JAN TO 9TH FEB 2010

• The discount entitles a student cardholder to a saving of 20% on a single transaction of full price and/or promotional items only (offer excludes Giles, Limited Edition and IDOL collections and permanently reduced items).
• This discount is valid in all New Look stores in UK and Eire between Tuesday 12th January and Tuesday 9th February 2010. 
• A current valid student card must be shown at time of purchase. A valid student card is a card that clearly identifies the holder as being a student of further or higher education. The photo on the card must match the customer and if there is a date it must not have expired. Valid Student ID includes ‘NUS extra’ and ‘ISIC’ cards, cards issued by ‘Student Discounts’ (including the Natwest student 16–25 Railcard) and photographic ID from any individual Further or Higher Educational Institutions. 
• The discount cannot be used to purchase New Look Gift Vouchers, New Look Gift Cards or E-Top Up vouchers. 
• The discount cannot be used towards payment of any outstanding balance on a New Look Storecard. 
• The discount cannot be used in conjunction with any other press, magazine or New Look Storecard offer or a New Look Staff Discount Card.
• New Look reserve the right to refuse any ID that they deem invalid or fraudulent – photocopied, defaced or expired student cards will not be accepted.
• This offer may be withdrawn at any time at New Look’s discretion.
• The return value of the item(s) purchased using this discount shall be the applicable return value under New Look’s return policy less the percentage discount obtained. 
• Your statutory rights as a consumer are not affected.

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ.

Registered No. 1618428